Effective Date: 25th Nov 2024
At Social Hub by AudioHitLab, we are committed to ensuring a seamless and satisfactory experience for all users. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for services offered through our platform, accessible at https://socialhub.audiohitlab.com.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Campaign Cancellation: If a campaign is canceled by Social Hub or the campaign host before any content is created or submitted.
- Non-Delivery of Service: If a creator or influencer does not fulfill their obligations as outlined in the campaign agreement.
- Technical Issues: If technical problems caused by Social Hub prevent the successful completion of a campaign or payment transaction.
2. Non-Refundable Cases
Refunds will not be issued in the following cases:
- Change of Mind: Users who decide not to proceed with a campaign after it has commenced.
- Violation of Terms: Users found in breach of our Terms and Conditions.
- Completed Campaigns: Campaigns that have been successfully completed, and content has been delivered or payments made to creators.
3. Refund Request Process
To request a refund:
- Contact Support: Send an email to support@audiohitlab.com within 7 days of the issue.
- Provide Details: Include your name, account details, campaign ID, and a clear explanation of the issue.
- Resolution Timeline: Refund requests will be reviewed and processed within 14 business days of submission.
4. Refund Method
Approved refunds will be issued via the original payment method used during the transaction. Depending on your financial institution, refunds may take 5–10 business days to reflect in your account.
5. Dispute Resolution
If you are not satisfied with the outcome of your refund request, you may escalate the issue by contacting our support team for further review.
6. Changes to this Refund Policy
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on the Website. Users will be notified of significant changes via email or platform announcements.